We are committed to customer satisfaction. Please read this policy carefully before making a purchase.
1. Nature of Digital Products
All products sold on Creative Entertainment are digital items (game keys, gift card codes, subscription codes). Due to the nature of digital goods, once a code or key has been revealed or delivered, it cannot be returned. However, we handle disputes fairly and on a case-by-case basis.
2. Eligibility for Refunds
You may be eligible for a refund or replacement in the following situations:
- Invalid or Non-Working Key: The key or code does not work and has not been used.
- Wrong Product Delivered: You received a product different from what you ordered.
- Duplicate Purchase: You were charged twice for the same order.
- Failed Delivery: Your key was not delivered and is not visible in your account after 24 hours.
3. Non-Refundable Situations
- Keys that have already been redeemed or used.
- Change of mind after the key has been revealed.
- Issues caused by the user's own device, account, or region restrictions after the key is valid.
- Purchases where a discount or promotional code was applied (unless the product is defective).
4. How to Request a Refund
To request a refund or report an issue:
- Contact us within 7 days of purchase.
- Provide your order number and a description of the issue.
- Submit a screenshot showing the error or proof of the issue.
- Email us at support@creativeeg.store or use the Support page.
5. Resolution Time
We aim to resolve all refund requests within 2–5 business days. Approved refunds are processed back to the original payment method within 5–10 business days depending on your bank or payment provider.
6. Chargebacks
We strongly encourage customers to contact us directly before initiating a chargeback. Fraudulent chargebacks may result in account suspension and legal action. We work diligently to resolve all disputes fairly.
7. Contact Us
For refund inquiries: support@creativeeg.store